Our current processing time is 2-4 business days, not including holidays. Our business days are Monday- Friday.Rush options are available at checkout for time-sensitive orders!

Yes! For custom pieces that include text or photos, we’re happy to send you a digital proof upon request. Just let us know in the text box or message us after ordering.

Absolutely—just contact us within 24 hours of placing your order. If we’ve already started production, changes may incur a small fee depending on how far along we are.

Because our items are made-to-order and personalized, we do not accept returns or cancellations. For non-personalized items, returns are accepted within 7 days of delivery. Buyer is responsible for return shipping and a restocking fee.

Yes! Rush production and upgraded shipping options are available at checkout. If you’re local to Cypress, TX, feel free to message us to arrange a local pickup.

Of course! After checkout, you can reply to your order confirmation email with attachments or send it to solidrockdesignco2020@gmail.com.

So sorry about that! Please contact us within 48 hours with a photo of the damage and packaging, and we’ll get a replacement on the way.

Yes! All of our products are fully customizable. Just be sure to type exactly what you’d like in the personalization box. We copy/paste to preserve your formatting.

We use high-quality frames and carefully source our paper, acrylic, and wood to ensure each piece is display-worthy and durable.

Yes! We love working with real estate agents, loan officers, wedding planners, and corporate teams. Reach out for special pricing on bulk or repeat orders.